Help Center & FAQ

Find comprehensive answers regarding TorZon Market operations, security protocols, account management, and the escrow system.

Getting Started

TorZon Market is a secure darknet marketplace established in September 2022. It serves as a platform where buyers and vendors can transact anonymously using cryptocurrencies. The market features over 52,000 active users and 1,450+ verified vendors, focusing on security, uptime, and user privacy.

To access TorZon Market, you must use the Tor Browser. This specialized browser routes your traffic through the Tor network, anonymizing your location and identity. Once installed, you can access the market using a verified .onion link found on our Links page. Never access the market using a standard browser like Chrome or Firefox.

.onion links are special web addresses that only work within the Tor network. They are generated cryptographically and provide end-to-end encryption and hidden service capabilities. Unlike standard websites, the server's location is hidden, ensuring the privacy of the platform and its users.

Account creation is free and requires no personal information. You only need to choose a username, a strong password, and a PIN for withdrawals. We highly recommend setting up PGP 2FA immediately after registration for maximum security.

Security & Privacy

Link verification is critical to avoid phishing. You should always verify the PGP signature of the market's landing page against the official TorZon public key. We provide PGP-signed messages on our homepage. If the signature matches, the site is authentic. If it fails, leave immediately.

PGP 2FA (Two-Factor Authentication) requires you to decrypt a random message using your private PGP key every time you log in. This ensures that even if someone steals your password, they cannot access your account without your private key. It is the single most effective security measure available.

No. You should never use your real name, email, or personal details on the marketplace. When providing a shipping address for an order, ALWAYS encrypt it using the vendor's PGP key. Never send an address in plain text.

While possible, it is generally not recommended for most users. Using a VPN before Tor (VPN -> Tor) hides your Tor usage from your ISP, but introduces a permanent money trail (your VPN subscription). For most users, using Tor Browser alone provides the best balance of anonymity and safety.

Payments & Escrow

TorZon Market currently accepts Bitcoin (BTC) and Monero (XMR). Bitcoin deposits require 1 blockchain confirmation (approx. 10-20 mins), while Monero deposits require 10 confirmations (approx. 20-40 mins). We strongly recommend Monero for its untraceable privacy features.

The escrow system protects buyers by holding funds in a secure, neutral market wallet until you confirm receipt of your order. Vendors do not receive the money until you finalize the order. The standard escrow period is 14 days, with options to extend if shipping is delayed.

TorZon Market charges a 4% commission on sales, which is deducted from the vendor's payout. There are no fees for buyers to create accounts or deposit funds, although standard blockchain network miner fees apply to all cryptocurrency transactions.

Deposits require blockchain confirmations. For Bitcoin, you must wait for 1 confirmation. For Monero, 10 confirmations. If it has been over 2 hours and you have verified the blockchain transaction is confirmed, please open a support ticket with your transaction ID.

Orders & Vendors

To become a vendor, you must register a separate vendor account and pay a non-refundable bond of $300 USD. You must also set up PGP encryption and strictly adhere to our prohibited items policy. Established vendors from other markets may apply for a bond waiver.

We strictly prohibit items that cause harm. This includes child exploitation material (CP), hitman services, weapons, explosives, poisons, and fentanyl. Any vendor found listing these items will be permanently banned immediately.

If your order has not arrived or is materially different from the description, go to your order page and click the "Dispute" button. Do this BEFORE the auto-finalize timer expires (14 days). This freezes the funds and alerts a moderator to review the case.

Finalize Early (FE) allows highly trusted vendors to receive funds immediately upon marking an order as shipped, bypassing escrow. Only vendors with impeccable reputations are granted FE status. Buyers should exercise caution with FE listings as escrow protection is waived.

Technical Support

Tor networks can experience latency or DDoS attacks. If the main link is down, try one of the alternative mirrors listed on our official Links page. Our Links Rotator system ensures that working mirrors are always available and updated daily.

Support is available via the ticket system located within your account dashboard. Do not attempt to contact support through clearweb email, social media, or forums, as these channels are not secure and cannot assist with account-specific issues.

Still have questions?

If you cannot find the answer you are looking for, please consult our detailed Tutorial or Security Guide for more in-depth information.